As AI usage continues to increase and new software products and technologies are released regularly, it’s critical for L&D departments to determine what technology to use and, just as critically, how to make the best use of it. Sometimes it can feel as if technology is taking over for people, and that tech drives process and organizational behavior rather than the other way around. And that can happen all too easily unless you’re prepared to make informed, strategic decisions about the roles of technology and of the people in your organization.

 

In this session, we’ll discuss how to best interpret, understand, and leverage technology to help people work efficiently and effectively, in a human-centered way, with people making the most of technology but remaining in the driver’s seat. We’ll discuss keys to success, ethical issues regarding the use of AI and technology, how to avoid common technology traps, and more!